BixaExtCity – Shipping Policy
Effective Date: February 20, 2025
At BixaExtCity, we understand how important it is to receive your orders in a timely manner. Our Shipping Policy is designed to provide you with all the information you need to ensure a smooth and reliable shipping experience. From order processing to delivery, we strive to keep our customers informed every step of the way.
Order Processing
Orders placed on the BixaExtCity website will be processed within 1-3 business days of receipt. Orders placed on weekends or holidays will be processed on the next available business day. During peak seasons, such as sales or holidays, processing times may increase, but we will make every effort to dispatch your order as quickly as possible. Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Shipping Methods and Delivery Times
We offer various shipping options to ensure that your items reach you in the most efficient manner possible:
- Standard Shipping: 5-7 business days (domestic)
- Expedited Shipping: 2-3 business days (domestic)
- International Shipping: 7-10 business days (international)
Please note that these are estimated delivery times, and actual delivery times may vary depending on the destination and shipping carrier. BixaExtCity cannot guarantee delivery times, especially during high-demand periods.
Shipping Costs
Shipping fees are determined based on the size, weight, and destination of your order. Domestic shipping rates are:
- Standard Shipping: Free on orders over $75
- Expedited Shipping: Varies depending on location and order weight
- International Shipping: Calculated at checkout based on the delivery country
International Shipping
We offer international shipping to many countries around the world. However, please note that customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Shipping times for international orders may vary depending on customs processing and delivery logistics.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please note that it may take up to 24 hours for the tracking information to update after your order has been dispatched.
Shipping Restrictions
BixaExtCity does not ship to P.O. Boxes, APO, FPO, or certain international locations. If we are unable to fulfill your order due to shipping restrictions, we will notify you as soon as possible.
Lost or Damaged Packages
In the event that your package is lost or damaged during transit, please contact the carrier using the tracking information provided. If your order is damaged upon arrival or you receive the wrong item, please contact our customer support team at info@bixaextcity.com so we can resolve the issue promptly.
Customer Support
If you have any questions about shipping, delivery, or tracking, our customer service team is available to assist you. Please contact us at info@bixaextcity.com, and we will respond to your inquiry as quickly as possible.
For any shipping-related inquiries, please contact us:
📍 Address: 3421 5th Ave S, Birmingham, Alabama (AL), United States
📞 Phone Number: (518) 687-7167
📧 Email: info@bixaextcity.com
🌐 Website: bixaextcity.com