BixaExtCity – Refund and Returns Policy

Effective Date: February 20, 2025

At BixaExtCity, we strive to ensure that every customer is satisfied with their purchase. However, we understand that sometimes things don’t work out as expected. This Refund and Returns Policy is designed to provide our customers with a clear and fair process for returning items and requesting refunds.

Return Eligibility
Returns are accepted for items in their original, unused, and undamaged condition, with all tags and packaging intact. To be eligible for a return, the product must be returned within 30 days from the date of purchase. Customized or personalized items, as well as final sale items, are not eligible for return.

Return Process
To begin the return process, please email our customer service team at info@bixaextcity.com with your order number and reason for return. Our team will assist you with the return process and issue a return authorization along with instructions for returning the item. You will be responsible for the cost of return shipping unless the return is due to a mistake on our part, such as receiving a defective or incorrect item.

Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be credited to the original payment method. Please note that it can take 7-10 business days for the refund to appear in your account, depending on your bank’s processing times.

Exchanges
We also offer exchanges for products in original condition. If you prefer to exchange your item, please contact us at info@bixaextcity.com to arrange the exchange. If the item you wish to exchange is out of stock, we will issue a refund.

Shipping Fees
Shipping costs are non-refundable, and customers are responsible for the return shipping unless the return is due to a defect or error on our part.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@bixaextcity.com with photos of the damage. We will arrange for a full refund or exchange at no additional cost to you.

For return and refund inquiries, please reach out to us:

📍 Address: 3421 5th Ave S, Birmingham, Alabama (AL), United States
📞 Phone Number: (518) 687-7167
📧 Email: info@bixaextcity.com
🌐 Website: bixaextcity.com