Privacy Policy for BixaExtCity

Effective Date: January 3, 2025

At BixaExtCity, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, protect, and share the data you provide when you visit our website, www.bixaextcity.com, and interact with our services. By using our website or services, you agree to the terms outlined in this policy.

We are committed to compliance with applicable privacy laws and regulations, including those required by Google AdSense. This policy ensures that your personal information is handled transparently and responsibly.

Please review this Privacy Policy carefully to understand how we collect and use your data.

1. Information We Collect

We collect both personal and non-personal information to provide you with a seamless shopping experience and improve the functionality of our website. This information is collected in a variety of ways, including through forms you fill out, cookies, and automated technologies.

Personal Identification Information:

  • Name: First and last name
  • Email address: For order confirmations, newsletters, and promotional communications
  • Mailing address: For order fulfillment and delivery
  • Phone number: To communicate about orders or customer service inquiries
  • Payment information: Credit/debit card number, billing address, and other financial information required to complete your purchase
  • Account login details: Username, password, and security questions (if applicable)

Non-Personal Identification Information:

  • IP address: Used for tracking and security purposes
  • Device information: Type of device, browser used, operating system
  • Cookies and tracking technologies: Used to collect information about your interactions with our website
  • Location data: We may collect data about your general location (city or region) through your device or IP address

We also gather data through third-party services such as Google Analytics, which provides insights into website traffic and user behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process and Complete Orders:

We use your personal and payment details to process your orders, ship products, handle returns and refunds, and manage your transactions. This includes verifying your payment details and confirming your purchase.

To Communicate with You:

We use your contact information to send important updates about your order, including shipping notifications, delivery confirmations, and responses to inquiries. If you’ve opted in, we also use your email address to send marketing communications, such as newsletters, promotions, and product updates.

To Improve Our Website and Services:

We analyze your usage of our website (through cookies and other tracking technologies) to enhance user experience, personalize your visit, and optimize the functionality of the site. This allows us to offer recommendations, products, and services that better meet your preferences.

To Ensure Security and Fraud Prevention:

We use your information to protect the integrity of our website, prevent fraud, and detect any unauthorized or malicious activities.

To Provide Customer Support:

Your information helps us respond to your customer service inquiries efficiently and resolve any issues with your orders.

To Conduct Market Research and Analytics:

Non-personal data, such as browsing behavior and website usage statistics, helps us understand how visitors interact with our site, allowing us to improve content and functionality. This information also helps us tailor our marketing strategies.

3. Data Protection and Security

We are committed to safeguarding the personal information you entrust to us. We implement a range of security measures to ensure the confidentiality and protection of your data:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission.
  • Secure Payment Systems: We follow PCI-DSS (Payment Card Industry Data Security Standard) guidelines to secure your payment details. Payments are processed through third-party gateways such as PayPal and Stripe, which have their own security protocols.
  • Access Control: We restrict access to personal data to only those employees, contractors, or third-party services that need the information to process your order and provide our services.

While we take every precaution to protect your data, please understand that no method of data transmission over the internet is 100% secure. If you have any concerns, we encourage you to contact us immediately at info@bixaextcity.com.

4. Cookies and Tracking Technologies

Cookies are small text files that are stored on your device to help us improve your experience and analyze how our website is used. We use cookies for several purposes, including:

  • Necessary Cookies: Essential for the functioning of the website, such as maintaining your login status or preserving your shopping cart.
  • Performance Cookies: To understand how visitors interact with our site, helping us optimize its content and performance. This includes the use of Google Analytics and similar services.
  • Functional Cookies: To remember your preferences (e.g., language or currency settings) and enhance your experience on subsequent visits.
  • Advertising Cookies: To deliver targeted advertising content through Google AdSense and other third-party advertising services based on your browsing behavior.

You can control cookies through your browser settings. However, disabling cookies may impact your ability to fully experience our website and access certain features.

5. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We may share your data with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and email marketing services. These partners are obligated to protect your personal information.
  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose data to protect the safety, rights, or property of BixaExtCity, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

We do not share your personal data with any other third parties for marketing purposes without your explicit consent.

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, partner stores, or other content. These websites have their own privacy policies, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

7. Your Rights and Choices

As a user of our website, you have several rights concerning your personal data:

Access to Your Information:

You have the right to access the personal data we hold about you. You can request a copy of your data or ask for corrections by contacting us at info@bixaextcity.com.

Opt-Out of Marketing Communications:

You can opt out of receiving marketing emails by clicking the unsubscribe link included in our emails. If you prefer not to receive marketing communications, you may also contact us directly to be removed from our email list.

Data Deletion:

You have the right to request the deletion of your personal information. However, we may retain some data for business purposes, such as fulfilling orders or complying with legal obligations.

Data Portability:

You may request a copy of your personal data in a format that can be transferred to another organization. To do so, contact us at info@bixaextcity.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the updated policy on our website and indicate the revised effective date. We encourage you to review this page regularly to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Street: 3421 5th Ave S Birmingham, Alabama (AL), United States
  • Phone number: (518) 687-7167
  • Email: info@bixaextcity.com
  • Website: bixaextcity.com

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy. We are dedicated to ensuring a safe, secure, and enjoyable experience for our customers at BixaExtCity.