Sales Policy for BixaExtCity

Effective Date: January 3, 2025

At BixaExtCity, we are committed to providing high-quality fashion products and delivering a seamless, reliable, and enjoyable shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions governing the purchase of products on our website, www.bixaextcity.com. By placing an order on our website, you agree to adhere to the conditions set forth in this policy.

Please read this policy carefully, as it governs your use of the services and products provided by BixaExtCity.

1. General Terms and Conditions

  • Eligibility: To make a purchase on BixaExtCity, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By completing your purchase, you confirm that you meet these eligibility requirements.
  • Product Availability: All products listed for sale on BixaExtCity are subject to availability. While we make every effort to ensure product availability, we cannot guarantee that all items will always be in stock. In the event that an item you ordered is unavailable, we will notify you via email and provide a full refund or offer an alternative product if you so wish.
  • Pricing and Errors: All prices on our website are listed in USD. We make every effort to ensure that the pricing of our products is accurate. However, in the event of a pricing error, we reserve the right to correct it and offer you the option to proceed with the revised price or cancel the order. If the correct price is higher than the price you were initially charged, we will give you the opportunity to cancel the order.
  • Sales Tax: Sales tax is applied to applicable orders based on your shipping address. The applicable tax rate will be calculated and displayed during checkout.

2. Order Confirmation and Acceptance

  • Order Confirmation: After placing an order on www.bixaextcity.com, you will receive an order confirmation email. This email will contain a summary of your order, including the products purchased, order number, and payment details. Please note that this email does not signify acceptance of your order.
  • Order Acceptance: Your order will be considered accepted only once we have processed your payment and dispatched the items. At this point, you will receive an order shipment confirmation email along with tracking information. Until then, we reserve the right to refuse or cancel your order at our discretion for any reason, including product unavailability, payment issues, or technical errors on our website.
  • Right to Cancel Orders: We also reserve the right to cancel any order at any time before it is dispatched, even after you have received an order confirmation. If we cancel your order, we will issue a full refund for any charges incurred.

3. Payment Methods

To complete a purchase on www.bixaextcity.com, you may choose from the following payment methods:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diners Club.
  • PayPal: For your convenience, we also accept PayPal payments. This is a secure and trusted third-party payment service.
  • Gift Cards: You may also use digital or physical gift cards as a payment option for your purchase.

All payments must be completed in full before we proceed with processing and shipping your order. If your payment is declined, you will be notified, and you will need to provide an alternative payment method to complete your purchase.

4. Order Modifications and Cancellations

Once an order is placed, it enters an automated processing queue. However, we understand that mistakes can happen or circumstances may change. Therefore, if you wish to modify or cancel your order after it has been placed, please contact our customer service team immediately at info@bixaextcity.com or call (518) 687-7167.

  • Unprocessed Orders: If your order has not yet been processed or shipped, we will make every effort to accommodate your request for modification or cancellation.
  • Processed or Shipped Orders: If your order has already been processed or shipped, we are unable to make any changes to it. In this case, you may follow our Refund and Returns Policy for returns and exchanges.

5. Shipping and Delivery

We aim to fulfill orders promptly, ensuring that you receive your products as quickly as possible. Please see below for detailed information about our shipping process:

  • Shipping Timeframes: Orders are typically processed and shipped within 2-3 business days. Delivery times vary depending on your location and the shipping method chosen. Generally, domestic orders will arrive within 3-7 business days after processing. Please note that these are estimated timeframes and delays may occur due to factors outside our control, such as holidays or extreme weather conditions.
  • Shipping Costs: Shipping costs are calculated based on the total weight of your order and your delivery address. These costs will be displayed during checkout before you complete your purchase. We may offer free shipping promotions during certain sales periods, which will be clearly communicated on our website or via email.
  • International Shipping: BixaExtCity offers international shipping to select countries. Delivery times and shipping fees for international orders will vary depending on your location. Any customs duties, taxes, or import charges incurred on international shipments are the responsibility of the customer.
  • Shipping Confirmation: Once your order has been dispatched, you will receive a shipment confirmation email containing tracking information (if available). This will allow you to track the progress of your order until it reaches your delivery address.

6. Product Information and Descriptions

At BixaExtCity, we strive to provide accurate and detailed product descriptions. However, due to differences in screen resolution and lighting, the colors of products displayed on our website may slightly vary from the actual product.

  • Size and Fit: We provide a size guide on each product page to assist you in choosing the right size. However, we cannot guarantee that every item will fit the same way due to variations in manufacturers’ sizing charts. If you are unsure about sizing, please contact our customer service team for guidance.
  • Material Information: Each product page contains information about the materials used in manufacturing the item. If you have any specific questions about the materials, feel free to reach out to us.

7. Promotions and Discounts

From time to time, we offer special promotions and discounts, including:

  • Discount Codes: If you have a valid discount code, you may apply it at checkout for a reduced price. Please note that discount codes are only valid for a limited time and may have specific terms and conditions.
  • Seasonal Sales and Flash Deals: We hold periodic sales events where select items may be discounted. These promotions are typically advertised via email or on our website. Be sure to check for any ongoing sales before completing your order.
  • Exclusions: Some items, such as gift cards or limited-edition products, may be excluded from promotions or discounts. Please refer to the terms and conditions for each promotion for more details.

8. Gift Cards

  • Purchasing Gift Cards: Gift cards are available for purchase on our website. You can buy digital gift cards, which can be used to pay for orders on www.bixaextcity.com.
  • Gift Card Balance: You can check the balance of your gift card during checkout. If your gift card balance is insufficient to cover the entire purchase, you can use another payment method to complete the transaction.
  • Non-Refundable: Gift cards cannot be exchanged for cash, unless required by law, and are non-refundable.

9. Returns, Exchanges, and Refunds

For detailed information about our returns, exchanges, and refund policies, please refer to our Refund and Returns Policy page. If you are dissatisfied with your purchase or have received a damaged or incorrect item, you can return it according to the guidelines specified in the returns policy.

10. Limitation of Liability

  • Limitations on Liability: BixaExtCity is not liable for any indirect, special, incidental, or consequential damages resulting from your purchase, including but not limited to the loss of profits, data, or business interruption.
  • Product Warranty: We do not offer warranties beyond what is required by law or provided by the manufacturer. Any product defects should be reported to us as soon as possible for resolution under our return and warranty policy.

11. Privacy and Data Security

For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. Your privacy is important to us, and we are committed to maintaining the security of your personal information.

12. Modifications to This Sales Policy

We may update or revise this Sales Policy from time to time. When changes are made, the updated policy will be posted on our website with the new effective date. We encourage you to check this page periodically for any updates to our terms.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please reach out to our customer service team at:

Thank you for choosing BixaExtCity. We appreciate your business and look forward to providing you with the finest fashion products and outstanding customer service.